FAQ * IMPORTANT
How long does shipping take? (PLEASE READ)
**PLEASE READ. IMPORTANT INFORMATION*
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Orders processing time is 7-14 BUSINESS DAYS. All hand made nail sets are done, by Adri Torres and solely by her. Our process time does not include a "shipping" time. If you are looking to have an order rushed, there is an option to choose from.
Our PREMADE sets ship faster, because they are not hand made.
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*Please keep in mind there MAY be delays in certain areas of the country due to COVID, as well as INTL shipping delays that are still continuing. *
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Made to Order sets: 7-14 BUSINESS days (1-2 BUSINESS WEKS)
PREMADE and READY TO SHIP sets: 2-5 business days
Sizing Kits: 2-5 business days
Box of Tips: 2-5 business days
*If you have any HAND MADE; MADE TO ORDER sets in your order with items such as premade sets, tips, etc, the only shipping option you can choose is 7-14 BUSINESS DAYS or RUSH SHIPPING.
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If you need your order RUSHED, you must add Skip The Line to your cart before checking out and PAY RUSH shipping.
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What do you use to make your nails?
I use a layer of builder gel for semi thickness and flexibility. I use at least 4 top coats of gel after color has been applied as well.
Are your nails hard like acrylic?
No, they are not. They have much more flexible for nail fitting, yet they are still durable. Our nails go from a flexi nail bed to a thick tip.
What is your return policy?
Due to the nature of how our products are made, we do NOT accept any returns.
How long do the nails last?
If applied with glue, the nails can last 1-2 weeks, possibly 3. For the longest wear, we recommend buffing your nail beds before application, and using the 2 dot rule with glue. Add glue on your natural nail bed and also on the press on nail and apply to each nail. Press on nails are not for those who are extremely rough with their hands.
Can I request a shorter length and different shape?
All shapes and lengths that are available in the nail set you are ordering, will be available in the drop down when ordering your sets. There should be no notes in the note section at check out in regards to the shape you want.
How many nails do you get in a set?
Each set of nails comes with 10 total. This is why it is important to make sure you measure your nails beforehand or order a sizing kit before ordering a set.
What do the nails come with?
Each ORDER comes with 1 glue, a cuticle pusher, and nail file, and mini buffer for your nails. You can purchase extra glues on our site as well.
How do I measure my nails?
Please refer to our sizing chart and measurement instructions on our home page. If you are still unsure about your size, I HIGHLY recommend ordering a Sizing Kit first, as our nails are NONREFUNDABLE and NONEXCHANGEABLE, due to the nature of how they are made.
Are all shapes and lengths the same measurement?
NO. You will need different sizes for some different shapes and lengths.
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All XL length nails have a width larger than normal. Please make sure to get sizing kits for each shape and every other nail set length and shapes.
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As of July 31st, 2020, LONG BALLERINA AND MEDIUM BALLERINA have been name changed to Long Coffin and Short Coffin. Long Coffin and TAPERED Coffin are VERY different. Please make sure you are getting sizing kits.
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SHAPES WE OFFER:
Medium Coffin
Long Coffin
Tapered Long Coffin
XL Coffin
Medium Square
Long Square
XL Square
Short Ballerina
Long Ballerina
Short Stiletto
Medium Tapered Stiletto
Short Almond
Long Almond